POLICIES

Our policies are designed to ensure transparency, trust, and a seamless experience for every client—from project kickoff to final delivery.

  1. Non-Disclosure Agreement (NDA) Policy1.1. Confidentiality CommitmentAlpha Developments (hereafter referred to as "the Company") is committed to maintaining the confidentiality of all client communications and information. Anytime a client engages in a conversation with any member of the Alpha Developments staff, the details of the conversation will be strictly confidential.1.2. Obligation to Maintain ConfidentialityAll employees, contractors, and associates of the Company are required to adhere to strict confidentiality obligations. Any disclosure, misuse, or unauthorized access to client information is prohibited.1.3. Penalty for Breach of NDAIn the event of a breach of this NDA policy, Alpha Developments agrees to compensate the affected client for any monetary damages incurred as a result of the breach. The Company will be liable to cover the full cost of the damages, ensuring the client's financial interests are protected.
  2. Data Protection and Privacy Policy2.1. Data Collection and UsageAlpha Developments collects and uses client data solely for the purpose of providing and improving our services. All data collection and usage practices comply with relevant data protection laws and regulations.2.2. Data Security MeasuresThe Company implements robust security measures to protect client data from unauthorized access, disclosure, alteration, and destruction. This includes the use of encryption, secure servers, and regular security audits.2.3. Client RightsClients have the right to access, correct, or request the deletion of their personal data held by Alpha Developments. Requests can be made through the designated contact point provided by the Company.
  3. Intellectual Property Policy3.1. Ownership of Intellectual PropertyAll intellectual property created or developed by Alpha Developments in the course of providing services to clients remains the property of the Company unless otherwise agreed upon in writing.3.2. Client’s Intellectual PropertyAny intellectual property provided by the client for the purpose of the Company's services remains the property of the client. The Company will not use, disclose, or distribute the client’s intellectual property without explicit permission.
  4. Code of Conduct Policy4.1. ProfessionalismAll employees, contractors, and associates of Alpha Developments are expected to maintain the highest standards of professionalism in all interactions with clients and colleagues.4.2. Respect and IntegrityWe are committed to creating a respectful and inclusive work environment. Discrimination, harassment, or any form of unethical behavior will not be tolerated.4.3. Compliance with Laws and RegulationsAll members of Alpha Developments must comply with all applicable laws, regulations, and Company policies. Any illegal or unethical conduct will be subject to disciplinary action.4.4. Reporting ViolationsEmployees and clients are encouraged to report any violations of this Code of Conduct to the designated contact point. All reports will be handled confidentially and investigated promptly.
  5. Service Level Agreement (SLA)5.1. Service CommitmentAlpha Developments is committed to providing high-quality services to our clients. This SLA outlines our commitment to service availability, performance, and support.5.2. Service AvailabilityWe guarantee a minimum of 99.5% uptime for our services. Scheduled maintenance will be communicated to clients in advance, and efforts will be made to minimize downtime.5.3. Response TimesAlpha Developments commits to responding to client inquiries and support requests within 24 hours. Critical issues will be prioritized, and resolution efforts will be initiated immediately.5.4. Performance StandardsThe Company guarantees that all services will meet the performance standards agreed upon with the client. Any deviations from these standards will be addressed promptly.5.5. Compensation for SLA BreachIn the event that Alpha Developments fails to meet the service levels outlined in this SLA, clients will be entitled to compensation as specified in the individual service contracts.
  6. Dispute Resolution Policy6.1. Informal ResolutionAlpha Developments aims to resolve any disputes with clients through informal negotiation and discussion. Clients are encouraged to contact the Company directly to resolve any issues.6.2. Formal ResolutionIf informal resolution is not possible, disputes will be resolved through binding arbitration in accordance with the rules of a recognized arbitration organization. The decision of the arbitrator will be final and binding.
  7. Compliance and Agreement7.1. Policy ComplianceAll employees, contractors, and associates of Alpha Developments are required to comply with these policies. Failure to comply may result in disciplinary action, including termination of employment or contract.7.2. Client AgreementBy engaging in services with Alpha Developments, clients agree to abide by these policies. The Company and the client mutually agree to uphold the terms and conditions set forth in this document.
  8. Amendments and Updates8.1. Policy ChangesAlpha Developments reserves the right to amend or update these policies at any time. Clients will be notified of any significant changes in a timely manner.